Practical in the operating environment
Resources that hold up in a cab, a depot, a control room or a worksite, not only in a training room.
Refreshing Rail Resource Management for real-world rail work.
ONRSR is refreshing its Rail Resource Management resources to help make non-technical skills practical, credible and easier to apply across the rail industry.
This page will be updated as the refresh progresses. Content marked in square brackets is awaiting approved detail.
Why Rail Resource Management matters
Rail Resource Management, or RRM, focuses on the non-technical skills that support safe, effective work. This can include communication, situational awareness, decision-making, teamwork and managing workload.
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Communication
Passing on what matters, clearly and in time, across roles and locations.
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Situational awareness
Noticing what is changing around you and staying ahead of the task.
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Decision-making
Weighing the options available and acting with sound reasoning under pressure.
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Teamwork
Working as one crew, including speaking up and backing each other up.
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Managing workload
Prioritising, pacing and asking for support before demand builds up.
The refresh at a glance
This work will update the content, design and delivery system for ONRSR's existing RRM training package kit. Three principles guide the intended direction.
Credible for rail people and rail work
Grounded in how rail work is actually done, in language and scenarios that rail people recognise.
Scalable across different organisations and contexts
Usable by large operators and small teams alike, and adaptable to different roles, networks and delivery settings.
How the work will take shape
Five phases, each building on what the one before it learns.
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Discover
Understand users, current practice and the barriers to adoption.
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Define
Establish principles, priorities and the future RRM architecture.
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Prototype
Test early concepts and resources with the industry.
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Build
Develop the refreshed package and supporting materials.
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Embed
Support launch, handover and ongoing capability.
The approach and timing will continue to be shaped with ONRSR and industry partners.
Help make the refresh work in practice.
The people who use RRM every day know what makes it land. There are three ways to take part.
Share your experience
Tell us what works in real rail environments, what gets in the way, and what you would change about the current materials.
Test emerging concepts
Try early ideas and draft resources with your people, then tell us how they held up in practice.
Stay connected
Follow the refresh as it progresses and hear about engagement opportunities as they open.
Have something to contribute?
Register your interest to receive updates or to take part in engagement as the work develops.
Latest project updates
Follow the decisions, activity and next steps shaping the refresh.
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Project kick-off sets the direction
At our kick-off meeting, ONRSR and Opposite aligned on a shared direction: practical, credible and scalable resources that people can access, understand and apply in real rail operating contexts.
Discovery will now focus on priority audiences, existing materials and gaps, how people should access and use the resources, and what will support adoption across the industry. The team also agreed to monthly check-ins, clear decision records and early industry involvement as the work develops.
Stay involved in the RRM Refresh
Register your interest to receive updates, contribute ideas or take part in future engagement opportunities.
Prefer to email?
You can reach the project team at [RRM Refresh project email].